Refund Policy
Cadneo LLC operates two distinct service models across its product family: a SaaS subscription (Cadneo plot) and project-based professional services (Cadneo render, Cadneo brand, Cadneo web). Refund eligibility differs by service type as described below.
1. Cadneo plot — SaaS Subscription
Cadneo plot operates on a company-level subscription model billed on an annual basis. The following terms apply:
- Refunds are not available for completed billing periods.
- If you cancel your subscription, access to the platform continues through the end of the current billing period at no further charge.
- In cases of billing errors or unauthorized charges, please contact us within 14 days at hello@cadneo.com and we will investigate and correct any verified discrepancy.
2. Cadneo render, Cadneo brand, Cadneo web — Professional Services
For project-based engagements, refund eligibility is governed by the service agreement or Statement of Work (SOW) signed at the commencement of each project. The following general terms apply:
- Deposits paid to initiate a project are non-refundable once work has commenced.
- Milestone payments are non-refundable upon client approval of the corresponding deliverable.
- Final payments are non-refundable once the final deliverables have been delivered and accepted.
- If Cadneo LLC fails to deliver the agreed scope of work, a partial or full refund may be issued at our discretion in accordance with the applicable service agreement.
3. Refund Processing
Approved refunds are processed through our payment processor and credited to the original payment method. Processing times are typically 5 to 10 business days, subject to your financial institution's timelines.
4. Contact Us
For billing questions, disputes, or refund requests, please reach out to us directly:
Email: hello@cadneo.com
We aim to respond to all billing inquiries within 2 business days.