Privacy Policy

1. Introduction

Cadneo LLC ("Company," "we," "our," "us") is committed to protecting the privacy of individuals who use our website (cadneo.com) and our products and services — Cadneo plot, Cadneo render, Cadneo brand, and Cadneo web. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

2. Data Controller

Cadneo LLC, a Wyoming Limited Liability Company (Principal Place of Business: 1021 E Lincolnway, 10392, Cheyenne, WY 82001, USA), acts as the data controller for all personal information processed across our products and services.

For privacy-related inquiries, contact us at: hello@cadneo.com

3. Information We Collect

Depending on which Cadneo product or service you use, we may collect the following categories of information:

• Account & Identity Data: Name, email address, and credentials required to access Cadneo plot or to initiate a service engagement.
• Project & Engagement Data: Files, drawings, briefs, or documents you share with us as part of a service delivery (e.g., CAD files submitted to Cadneo plot, brand briefs submitted to Cadneo brand). This data is used exclusively to deliver the requested service.
• Financial & Billing Data: Billing details required to process payments and issue invoices. Payment card data is handled directly by our payment processor and is never stored on our servers.
• Technical Data: IP addresses, browser type, and usage logs generated when you interact with our website or platforms.
• Communication Data: Messages and inquiries you send us via email or contact forms.

4. How We Use Your Information

We use your data solely for the following purposes:

• To deliver, operate, and improve our products and services.
• To process payments and manage billing.
• To communicate with you regarding your account, projects, or service inquiries.
• To comply with applicable legal obligations.

We do not use your data for advertising, profiling, or any purpose beyond what is necessary to serve you.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share information with trusted third-party service providers only to the extent necessary for:

• Payment processing and fraud prevention.
• Email delivery and transactional communications.
• Compliance with applicable law or a valid legal process.

All third-party providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Project files and deliverables submitted through our services are retained for the duration of the engagement and for a reasonable period thereafter, after which they are securely deleted upon request.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention obligations.
• Withdraw consent for any processing based on consent.

To exercise any of these rights, contact us at hello@cadneo.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. While no system is entirely secure, we are committed to maintaining industry-standard safeguards across our infrastructure.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will reflect any revisions. Continued use of our products or services after any changes constitutes acceptance of the updated policy.